Is ValCo a custom frame shop?
We create handmade art in the form of the modern Victorian. It is art that wraps around your traditional art. Each component starts as a raw wood moulding or dimensional lumber. The real beauty of making the modern Victorian by hand is in the customization, blurring the line between art and frame. Each centerpiece requires a unique ValCo with personality. Designing and building with ValCo is an artistic journey ending with an heirloom level finished project.
When will my ValCo ship?
Built projects ship within four business days. Custom projects take two to six weeks from the time the build begins. Customized carved moulding designs, corners, accent pieces or design changes may extend the timeline. The waiting list is usually three weeks. The timeline begins once payment is made. This does not include design time.
Are the projects actually handmade? Doesn’t picture frame moulding come already colored?
Yes they are really handmade. Nearly all moulding components, corner blocks, inlays, dimensional lumber, and accent pieces start as raw wood or raw carved wood. Every inch is prepped, colored, and finished by hand. Quality and appearance are of the utmost importance. Because of the handmade nature of the product there may sometimes be a slightly curved length, asymmetrical woodgrain pattern, inconsistent woodgrain depth or ornamental feature. We strive for perfection and stand proudly behind every project that is produced.
I’m not sure what I want, can you help with design?
Absolutely! We will assist you through the design process. Digital renderings of your art in a ValCo are available as well.
How much will my project cost?
The minimum cost is $450. The final cost varies by the design and size of the project.
Do you offer a payment plan?
Yes, payment plans are available through PayPal.
Can my project be returned?
Do to the custom nature of each project, returns are accepted on a case by case basis. Returns are not accepted without prior approval. Each project starts with a design meeting with regular progress updates with photographs throughout the build process.
Do you offer refunds or exchanges?
Since each project is built for a specific piece of art we do not offer refunds or echanges. Detailed photographs are provided throughout the build process to ensure there are no surprises when your ValCo arrives.
My lighting system stopped working. What do I do?
Even though our components are screened for quality before included in the build materials, sometimes components will malfunction. We want you to love seeing your ValCo glow and will send a replacement kit within the first 30 days if damaged. This covers faulty hardware only and does not apply to damage caused by misuse, accidental damage or harmful handling.
Do you accept custom orders?
Yes. Please fill out the Custom Form with your name, email and a description. We will contact you to discuss the details (design, timeline, and cost). Please note: payment is required before construction begins.
What is the best way to care for my ValCo?
Please see the Care Instructions for suggestions on how to properly maintain your ValCo art.
I accidentally did some damage to my bag. Will you repair it?
Absolutely! Depending on the extent of the damage or the components requiring replacement there may be a fee required for the repair. Email Val@ValCoOrnateFrames.com with pictures of the damage and we will provide a repair estimate.
Do you ship outside of the US?
Yes. Please email Val@ValCoOrnateFrames.com with the shipping address for a shipping quote.
My order is late or never arrived. What do I do?
All items are sent with a tracking number and insured. Please contact the carrier and notify us. We will advise you and provide any required documentation.